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Returns & Refunds Policy

Returns & Refunds Policy

Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Your return label will require you to return the item at your own expense. Capas will automatically refund up to $6 for return postage costs on receipt of the item. If your return postage costs exceed $6, you’ll need pay for the rest of postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

Exchange the Item

If you need to trade your item for a different size or color, you can exchange qualifying items through our Online Returns Center.

If the item you wish to return doesn't have an exchange option or you received the item as a gift, you'll need to return the original item and place a new order.

To exchange an item:

  1. Go to the Online Returns Center and then click Return items.
  2. Find the order you want to return, and then click Return or replace items.
  1. Select the item you want to exchange, and then select a reason from the Reason for return

An exchange order, with the same shipping speed that was used on your original item, will be created. You can use the return label provided to you to send your original item back. You'll need to return the original item within 30 days to avoid being charged for both the original and exchange items.

Note:

If the item you're exchanging costs less that your original purchase we will refund you the difference.

This policy refers to color/size exchanges only. Capas does not price match.

The item being exchanged must meet the following criteria:

  • Shipped to an address in the U.S.
  • Not received by you as a gift
  • Shipped and sold by Diveitone.com
  • Not an Add-On item
  • Not identical to the item being returned
  • Originally purchased with a credit card

Wasn't purchased with a promotion (except for free shipping promotions)